We've tried to answer the most commonly asked questions about our Cloud License Solution here but if you can't find the answer you need, email us at firstname.lastname@example.org and we'll get back to you as soon as possible.
How does the Free Trial work?
Simply sign up online to start a free 21 days trial. The 21 days starts from the day you complete the sign up process and will end at midnight on the 21st day.
Your monthly subscription to all of the benefits of our Cloud Licence Solution will begin on the 22nd day and that day will be day 1 of your first month.
You will be able to stop your subscription from automatically renewing at any time during the 21 days Free Trial but at that point access to your Indexes will cease.
How much does it cost?
A one seat licence costs $600 per month with a 5% discount if you choose to pay annually in advance.
Can I buy more than one seat?
Yes, you can purchase unlimited numbers of seats by self-creating multiple accounts yourself. However, we do have volume discounts for multiple users belonging to the same organization. So that we can help you with your requirements and offer you the best package, you may want to contact us and we can set up your accounts for you.
When will you take my first payment?
Your first payment either monthly or annually will be taken on the 1st day of your subscription. If you choose to pay monthly your regular payment will be taken around the same date each month. If you pay annually your 2nd payment will be taken each year on your subscription start date.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time, however all access to your Indexes will cease once your paid subscription period ends. For example: if you pay monthly and your months subscription runs from the 5th of each month, and you cancel on the 18th, your account will remain activated until the next 5th when it will be closed. If paying annually and you cancel your subscription at any point during the 12 months period your account will remain activated until the end of your 12 months subscription when it will be closed.
Please note: deactivated accounts cannot be reactivated and once an account is closed, all of the indexes and features within that account will be terminated.
Will there be help to get me started?
There are various help sheets and videos accessible from your account to help you get started, and with any aspect of the tool, such as Index creation/rebalancing/factsheet generation etc. There is a chat service that is staffed with live operators during business hours in your geography. In addition, you have access to our support lines with email and phone.
Premium support subscriptions are available for live help 24x7x365.
What customer support do you offer?
Included in your account fee is access to local office hours customer support by chat, email or phone. The chat service is staffed with live operators during business hours in your geography.
24/7 customer support is available at extra cost.
How do I create a log in?
When you begin your Free Trial you will use your email address and create a password which you will use to access your account. A validation email will be sent to you within minutes of creating your free account. This email, once validated is ready to use to access your account.
What do I do if I forget my password?
If you forget your password simply click on Ive forgotten my password on the Log In page and well send you an email with instructions to reset your password.
Can users share an account?
Individual email accounts are not designed for sharing across multiple people this is a violation of the license agreement. However, for the purposes of sharing work across multiple users and collaborating, we do have advanced workflow features where multiple users from within the same organization can share work with each other. Please contact us to set your organizations multiple logins within a shared group if this is what you desire
Can I add a seat to an existing account?
Yes, of course. To do this at any point you will need to call us at your geographys contact number, which you can find here.
How do I change my account information?
If you need to change your contact details or payment details you can click on My Account in the website menu and make your changes there.
How do I cancel my subscription?
To cancel your subscription, you will need to call us at your geographys contact number, which you can find here.